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CUSTOMER SERVICE SURVEY
This is an effective tool that can be adapted in a matrix service organization.
SCALE
Exceptional: Far above customer service expectations
Very Good: Above customer service expectations
Acceptable: Acceptable at customer service
Needs Improvement: Below customer service expectations
You are rating your… |
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YOUR TEAM MEMBER |
Exceptional
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Very Good |
Acceptable |
Needs Improvement |
1. Your Team Member is accessible and responsive to my inquiries. |
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2. Your Team Member is reliable. |
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3. Your Team Member listens to your needs. |
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9. |
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THE TEAM |
Exceptional
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Very Good |
Acceptable |
Needs Improvement |
10. My customer service team works well together. |
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OVERALL RATING |
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11. Your overall impression of the customer service you receive from Company X. |
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RESOURCES |
Very Helpful |
Helpful |
Not Helpful |
12. The website. |
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13. Current systems |
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14. . |
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Ó 2004, Lawrence M. Bienati, Ph.D., All Rights Reserved